Privacy Policy
1. Introduction
Welcome to Junior Seafood (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website (junior-seafood.ae), use our online ordering platform (order.junior-seafood.ae), visit our restaurants, or interact with us through any of our digital channels.
This policy is written in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applies to all individuals who interact with Junior Seafood across the United Arab Emirates.
By using our website, placing an order, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Junior Seafood is a Thai seafood restaurant chain operating across the United Arab Emirates with branches in Sharjah, Ajman, and Dubai. For any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:
- Email: junior.seafood@hotmail.com
- Phone / WhatsApp: +971 50 958 0004
- Address: University Road, Muwaileh Commercial, Industrial Area, Sharjah, UAE
3. What Personal Data We Collect
We may collect the following types of personal data depending on how you interact with us:
Information you provide directly:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through third-party payment providers)
- Messages, feedback, or inquiries submitted through our contact form
- Catering or event request details
Information collected automatically when you visit our website:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Cookies and similar tracking technologies (see Section 9)
Information collected when you place an order:
- Order history and preferences
- Delivery instructions
- Transaction details
4. How We Use Your Personal Data
We use your personal data for the following purposes:
To fulfill your orders and provide our services — processing and delivering your food orders, managing reservations, and responding to catering inquiries.
To communicate with you — sending order confirmations, delivery updates, responding to your messages, and addressing feedback or complaints.
To improve our services — analyzing website usage patterns to improve our website, menu offerings, and overall customer experience.
To send marketing communications — with your explicit consent, we may send you promotional offers, new menu updates, and special event invitations via email, SMS, or WhatsApp. You may opt out at any time.
To comply with legal obligations — maintaining records as required by UAE law and cooperating with regulatory authorities when legally required.
To ensure security — protecting against fraud, unauthorized transactions, and other security threats to our website and services.
5. Legal Basis for Processing
Under the UAE PDPL, we process your personal data based on the following legal grounds:
Consent — where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications.
Contractual necessity — where processing is necessary to fulfill an order you have placed or a service you have requested.
Legal obligation — where we are required to process data to comply with UAE laws and regulations.
Legitimate interest — where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
You have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
6. How We Share Your Personal Data
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information with the following categories of recipients only as necessary:
Delivery and logistics partners — to fulfill and deliver your orders.
Payment processors — to securely process your online payments. We do not store your credit card or payment card details on our servers.
Technology and hosting providers — who help us operate and maintain our website and ordering platform, including our hosting provider and analytics tools.
Food delivery aggregators — such as Talabat and similar platforms, when you place orders through those services. Those platforms are governed by their own privacy policies.
Legal and regulatory authorities — when required by law, regulation, or legal proceedings in the UAE.
All third parties who process data on our behalf are contractually obligated to handle your data securely and only for the purposes we specify.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by UAE law. Specifically:
Order and transaction data — retained for the period required by UAE commercial and tax laws.
Contact form inquiries — retained for up to 12 months after your inquiry is resolved, unless further retention is needed for legal purposes.
Marketing preferences — retained until you withdraw your consent or unsubscribe.
Website analytics data — retained in anonymized form for up to 24 months.
When your data is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection standards.
8. Your Rights Under UAE PDPL
Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:
Right of access — you have the right to request a copy of the personal data we hold about you.
Right to rectification — you have the right to request that we correct any inaccurate or incomplete data.
Right to erasure — you have the right to request that we delete your personal data, subject to any legal obligations that require us to retain it.
Right to restrict processing — you have the right to request that we limit how we use your data in certain circumstances.
Right to object — you have the right to object to the processing of your data for specific purposes, including direct marketing.
Right to data portability — you have the right to request that your data be transferred to another service provider in a structured, commonly used format.
Right to withdraw consent — where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at junior.seafood@hotmail.com or call +971 50 958 0004. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
Strictly necessary cookies — essential for the website to function properly, such as enabling navigation and access to secure areas. These cannot be disabled.
Analytics cookies — help us understand how visitors interact with our website by collecting information such as pages visited and time spent. This data is used to improve our website performance.
Functional cookies — remember your preferences and choices to provide a more personalized experience.
Marketing cookies — used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These are only placed with your consent.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
10. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure SSL encryption for all data transmitted through our website
- Access controls limiting data access to authorized personnel only
- Regular security assessments of our website and ordering platform
- Secure payment processing through PCI-compliant third-party providers
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
11. Third-Party Links
Our website may contain links to third-party websites, including food delivery platforms (such as Talabat), social media platforms (such as Instagram, Facebook, and YouTube), and payment service providers. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.
13. International Data Transfers
Your personal data is primarily stored and processed within the United Arab Emirates. In some cases, data may be transferred to service providers located outside the UAE for purposes such as website hosting, analytics, or email services. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with the UAE PDPL, including ensuring that the receiving country provides an adequate level of data protection or that contractual clauses are in place to safeguard your information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your data.
If we make significant changes that affect how we process your personal data, we will make reasonable efforts to notify you through our website or by other appropriate means.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: junior.seafood@hotmail.com
- Phone / WhatsApp: +971 50 958 0004
- Mailing Address: Junior Seafood, University Road, Muwaileh Commercial, Industrial Area, Sharjah, UAE
We are committed to resolving any concerns about your privacy and will respond to your inquiry within 30 days.